Never Be Stranded With
IT Support Problems Again
You Can Get All the IT Support You Need
for One Low, Fixed Monthly Fee
Without Any Surprises or Hidden Costs!
Most small and medium sized businesses put up with IT Support problems simply because they don’t know how to fix them, or because they think it will require a huge investment or system upgrade; of course neither is true.
We’ll make all your computer problems go away and ALWAYS give you a real live, plain-English speaking person to talk to when you have an IT Support problem.
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Peace of mind – we’ll take the hassle and worry out of technology for you. You always have a friendly face at CompuTron to call for advice and assistance. |
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One-Stop-Source – eliminate the headache, wasted time and exhaustion of dealing with lots of different technology vendors – we’ll liaise with them on your behalf. |
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Eliminate wasted business time – outsource day-to-day low margin technical support tasks so employees can focus on higher-level, revenue producing activities. |
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Fixed prices – get all the IT Support that your business needs for one low, fixed monthly subscription without any extra surprises or hidden costs. |
Our Business is Supporting Your Business
Your critical business processes, and the services you provide to your customers, will be dependent on the stability of your IT systems. Without your IT, for how long could your business operate?
Not only are system failures expensive to resolve, but a loss of sales and orders may be devastating to some businesses. System downtime can impact many areas. It can impact timelines, efficiency, customer service, cash flow and ultimately jobs. What's never in doubt is that failure costs money, in many cases a lot of money!
We understand the impact that systems downtime can have on your business operations and have designed a flexible range of support services to give you peace-of- mind.
Daily monitoring of your servers and critical PCs
Every day (7 days a week) we monitor the critical indicators on your system. Should any problems be identified, we'll report on the actions we have taken or recommend what you may need to do..
A daily check of your anti-virus to make sure it’s updated and you’re never out-of-date
- A daily check of your backup to ensure that your data has successfully been stored each and every day
- A daily check of your disk space to ensure you never have costly system crashes
- We’ll send you a ‘Peace-of-Mind’ note every day once we’ve finished our checks to let you know that your systems are safe
Round-the-clock monitoring of your MS Windows services
Every 15 minutes we'll monitor your Windows services and check that:
- available disk space is within pre-agreed parameters
- Microsoft Exchange, and any other server-related email functions, are operational
- your internal web is online and accessible
- your anti-virus software is working and protecting your systems
- your server-based printing functions are fully operational
- your log-on services are fully activated, allowing authorised access to your network
CompuTron’s technicians will be alerted to any failings, allowing them to diagnose and fix most problems rapidly via remote connections.
Remote fault identification and fix
Our engineers use a variety of remote technologies (Webex and VPN/Terminal Services) to connect directly with your systems. These allow us to diagnose faults and apply the appropriate fix.
Telephone support
Customers of CompuTron’s Fixed or Variable Service support contracts are provided with an unlimited telephone support service (weekdays between 0900 and 1800).
End-user support and engineer call-out
We will support your users with regular site visits to configure new PCs (desktop or laptop) or install new peripherals, review application settings and incorporate software fixes. Furthermore, we provide an on-site engineer call-out (next day service) with the option to upgrade to Crisis Call-Out (same day service).
Peace-of-mind
What we provide may appear very complex, but it’s also very simple - we give our customers Peace-of-Mind. CompuTron will effectively become your Outsourced IT Department. For a fixed monthly fee we will provide server monitoring, system maintenance and housekeeping, on-site user support, telephone help desk and engineer call-out - to agreed service levels.
Our aim is for you to offload the strain and administrative burden of IT support with support contracts that provide the flexibility demanded by small and medium-sized businesses.
When you call CompuTron you know you are getting the best I.T support available. We are an efficient, fast-moving team of shared knowledge and expertise.
Our Certified Technicians are specialist IT professionals who are fully updated on the latest equipment, software and technological trends – which means whatever your requirements, we can offer the best fit support team for:
- Computers - service and repairs
- I.T infrastructure – design, planning, installation, support service
- Wireless networks – setup/problem solving
- Internet – solutions/troubleshooting
- Sales and service of computers, peripherals and software
CompuTron is perfectly positioned to meet the genuine needs of your business. Whether you have a single computer or an entire network to maintain, we will keep your system running smoothly, efficiently, reliably – in fact, our holistic approach means never being left stranded by software/hardware conflicts or other system incompatibilities.
You can choose to pay Hourly (€75 Onsite - €50 Remotely) or save money with our Smart Office Support Plans
