Terms & Conditions
These terms and conditions are effective from 1 December 2007 until further notice.1. Definitions: the terms herein regulate the customer’s use of items and services provided by CompuTron Technology Services, hereafter referred to as CompuTron Technology Services, we, our and us. The Customer is you, the person, persons or company purchasing products and/or services from CompuTron Technology Services. We are the Product Vendor and/or Service Provider as identified on all correspondence, including invoices detailing products and/or services queried, quoted, ordered, purchased and delivered and inclusive of any other correspondence arising. The site refers to CompuTron Technologies website, www.CompuTron.ie, any other address or subsequent websites maintained by CompuTron Technology Services. CompuTron Technology Services computer branded systems refer to custom build PCs assembled, tested and sold by CompuTron Technology Services. Third party products are those that CompuTron Technology Services resells to you the customer, and are not CompuTron Technology Services branded. Software covers computer operating systems, middleware and/or applications.
2. Pricing and specifications of products: : All prices
on our website are stated both inclusive and exclusive of
VAT. All prices exclude freight and any other charges that
may apply unless other wise stated. Our prices fluctuate
constantly and CompuTron Technology Services reserves the
right to change prices in accordance with price changes from
our suppliers, market conditions, or any other external
factor. Should there be a pricing error on the website, in
any correspondence from CompuTron Technology Services, or by
any other communicative method, the right is reserved by us
to cancel the order and offer the product(s) and/or
service(s) at the correct price. All quoted or listed prices
are based on the cost to CompuTron Technology Services of
supplying the Products to the Customer. While CompuTron
Technology Services tries to ensure that all prices are
accurate, errors may occur. If, prior to delivery of the
Products, CompuTron Technology Services discovers an error
in the price of the Products ordered, or the price changes
as a result of circumstances beyond our control, we may
change the Product’s price and such changes shall apply to
any purchase order placed with us.
2.1 Catalogues, price lists and other advertising literature
or material as used by the Company are intended only as an
indication as to the price and range of the Products offered
and no prices, descriptions or other particulars contained
therein shall be binding on CompuTron Technology Services.
2.2 CompuTron Technology Services will not be responsible
for any loss or damage resulting from curtailment or
cessation of supply of Products following any variation as
described in clause 2.1 of this Contract.
2.3 CompuTron Technology Services will use its reasonable
endeavours to advise the Customer of any such impending
variation as soon as it receives any such notice thereof
from the manufacturer.
2.4 Unless otherwise agreed, the Products are supplied in
accordance with the manufacturer’s standard specifications
as these may be improved, substituted or modified.
2.5 CompuTron Technology Services reserves the right to
increase its quoted or listed prices, or to charge
accordingly in respect of any orders accepted for Products
of non-standard specifications (i.e. CompuTron Technology
Services branded systems) and in no circumstances will the
Company consider cancellation of such orders, or the return
of such orders unless the item is returned for warranty
repair. Should an order be unavailable, CompuTron Technology
Services will inform you and refund you any monies paid
within 30 days. Equivalent goods may be furnished if the
original order is not available, if you decide to withdraw
from the contract then no cost of returning the equivalent
goods will be deducted by CompuTron Technology Services.
3. Quotations: All of our quotations unless otherwise stated are valid on date of issue, unless there is an express provision between the parties for a different period to apply. This includes third party products. CompuTron Technology Services reserves the right to withdraw any quotation. We reserve the right to correct any errors made in the preparation of a quotation and reissue the quotation if necessary, which will be valid for a period of 1 day starting on the day of reissue.
4. Ordering/Cancellation: Orders may be made through the website, by email, in writing, by fax or by phone, and are considered confirmed by means of Order Confirmation, or by verbal agreement. Amendments to orders and cancellations of orders must be received by email, or another form of written correspondence, but may be accepted by another method, subject to the agreement of CompuTron Technology Services. Customers cancellation of orders must and can only be made within 7 days of an order receipt of product or by verbal agreement, there is no charge for cancellations for consumers in this case. As all products are special orders (i.e product ordered in to fulfil order), once payment or purchase order has been received for the order, there is a restocking fee of €40 or 10% of item to be cancelled or returned whichever is higher, this only applies to business customers. Details of all orders made will be stored on our database.
5. Payment: All orders must be prepaid before supply, or performance of service. Only companies and public bodies are entitled to apply for a credit account, and if and/or when this is approved, 30 days credit from invoice date may be applied to transactions. CompuTron Technology Services reserves the right to investigate all information given to us by you in respect of credit and trade account applications. This may include contacting any or all of your references supplied. Failure of part or full payment of the current order, or indeed any previous order by the parties concerned, may result in CompuTron Technology Services refusing to process the order concerned, or any future orders. Goods remain the property of CompuTron Technology Services until payment in full has been made. Should the goods be resold or used as components in any system manufactured and subsequently sold, the proceeds of sale remain the property of CompuTron Technology Services, and must be held by you for CompuTron Technology Services, in order to settle unpaid orders. In the event of non-payment for goods or services, the customer will be liable for all costs associated with the recovery of the outstanding amount (e.g. debt collection fees, legal costs, etc.). CompuTron Technology Services retains the right to request certain methods of payment only. Attempts to proffer payments that are found to be fraudulent or in any way unlawful will be reported to the relevant authorities. As all products are special orders (i.e product ordered in to fulfil order), once payment or purchase order has been received for the order, there is a restocking fee of €40 or 10% of item to be cancelled or returned whichever is higher, this only applies to business customers.
6. Delivery: Delivery will only take place on orders that have satisfied the criteria in section 5 above. The delivery option chosen, gives the time of delivery between our warehouse and the customer. Estimated delivery dates and times are estimates, and CompuTron Technology Services accepts no responsibility for delivery delays. The delivery times do not include time between the placing of order, ordering stock, picking out, assembling, and building systems. Next shipment dates listed on websites are guidelines only and are subject to change without notice. The place of delivery is that which is specified on the web order form, by verbal agreement over the phone, in person, or by any other form of written or verbal communication. Refusal of delivery without CompuTron Technology Services’s prior consent will result in you being liable for all costs, or losses resulting from that refusal, and if applicable, your continuing refusal to accept delivery. Part delivery of an order may be made subject to the agreement of both parties, and the payment by the customer of any extra freight charges incurred in the process. Risk of loss of the goods passes to you upon delivery.
7. Warranty: All of CompuTron Technology Services custom
built computer systems come with a 1 year Collect and Return
warranty, [with an optional 3 year warranty available for
purchase]. Should the system be defective within this period
CompuTron Technology Services will repair or replace the
product within a reasonable time. The customer must offer
CompuTron Technology Services all information, courtesy and
accommodation needed during this time. The warranty only
applies to CompuTron Technology Services’s custom built
computer systems and does not apply to 3rd party products,
fitness for any particular purpose, damage caused by
yourself, another party or any external force,
modifications, repair, incorrect installation or indeed any
other action by yourself or another party that renders an
alteration or a damage of any kind to the system. Once any
attempt is made to investigate the internal components of
any part of the hardware, this results in the warranty
becoming void. CompuTron Technology Services may alter this
warranty period and terms, but this will not affect products
purchased prior to the change.
In respect of components installed into the computer system by the customer, these will be covered by a manufacturer’s warranty which accompanies the goods themselves. These 3rd party warranties are completely independent from CompuTron Technology Services, and CompuTron Technology Services has no responsibility for their inclusion, exclusion, or indeed any other issues arising from these warranties, or lack thereof, should the case be.
Systems returned to CompuTron Technology Services that are either outside of their warranty period, and/or are damaged due to actions that are outside the conditions set down in the warranty may be repaired by technicians at CompuTron Technology Services, but only subject to express approval and will be charged at CompuTron Technology Services labour charges, and the customer will be liable for any other expenses arising during the reasonable repair, storage and transportation of the system(s).
8. Returns: Dead on arrival products must be reported to CompuTron Technology Services in writing within 7 days of receipt. Damaged in transit products must be reported to CompuTron Technology Services in writing within 48 hours of receipt. Customers may return goods within 7 working days of purchase subject to the goods being unused and unopened (Software cannot be returned after accepting delivery). After the passing of these 7 days, the customer is deemed to have accepted the product(s). This does not affect your statutory rights. There is no charge for returns done within the 7 working days for end-users. As all products are special orders (i.e product ordered in to fulfil order), once payment or purchase order has been received for the order, there is a restocking fee of €40 or 10% of item to be cancelled or returned whichever is higher, this only applies to business customers. When seeking to return all or part of an order, the customer must fill out in detail, and in good faith, the returns form, return it to CompuTron Technology Services, and once a valid RMA number is issued, then the customer can return the item. With regard to custom built computer systems, as stated in section 7 above the warranty provided is a 1 year return to base warranty, and once a RMA number is obtained, the system must be returned to CompuTron Technology Services at the customer’s own arrangement and expense. When the system is returning to the customer, CompuTron Technology Services will arrange the delivery and pay the freight costs incurred. Goods that are mistakenly returned as faulty will incur a €40 fee and any additional charges such as freight will be added to this fee. Goods returned without a valid RMA number will be, goods will be left in our warehouse for collection and subsequently disposed of after 30 days if not collected. CompuTron Technology Services claims no responsibility for returned goods without a valid RMA number. CompuTron Technology Services endeavours to investigate all returns within a reasonable time but will not be held responsible for delays such as, but not limited to, those outlined in section 13 below. While we will endeavour to accommodate all returns, this may not be possible, subject to constraints, such as, but not limited to time constraints, imposed by suppliers, manufacturers, or any other third party. We will not be held responsible for returns that we can not process, but we will always endeavour to accommodate returns where possible
Important information on TFT Displays : LCD displays are made up of a set number of pixels and each pixel is made from 3 subpixels; one Red, one Blue and one Green. Every sub-pixel is addressed by its own transistor and so the manufacture of a glass substrate is very complex. Due to the nature of the manufacturing process, occasional defects can occur. Pixel defects or failures cannot be fixed or repaired and can happen at any stage in the LCD’s life. To regulate the acceptability of defects and to protect the end user, ISO have created a standard for manufacturers to follow. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced, within the terms & conditions of warranty. All reputable manufacturers conform to and support the ISO 13406-2 standard.
**Please check the accepted tolerances on manufacturer sites before returning TFT's due to dead pixels as accepted tolerances will not be regarded as faulty.
9. Services: Services will be provided by CompuTron Technology Services, or a nominated Service Provider.
10. Customer Obligations: The customer is responsible for all telephone and postal charges contacting CompuTron Technology Services, and your own choice of Product and its suitability for purpose. [All products are fit for purposes described, but it is the customer’s obligation to ensure compatibility between items]. Reasonable courtesy, cooperation, and information must be provided to CompuTron Technology Services at all times, and failure to do so may result in CompuTron Technology Services refusal to take and/or complete an order, inquiry or quote. In respect of section 5 above, you the customer warrant that all information supplied by you to us in respect of credit applications is correct and complete, and any charges incurred by you will be honoured by your credit card company.
11. Software: Software not owned by CompuTron Technology Services is supplied subject to the licence and warranty of the Software licensor. With all of CompuTron Technology Services products supplied is the software licence required where necessary. If you, the customer, decide not to comply with the operating system licence, if any, then the entire product must be returned unopened and unused to us.
12. Termination: The agreement for sale or supply may be terminated by CompuTron Technology Services if the customer fails to pay on time, breaches the agreement, or suspects the customer has breached export controls, which are governed by EU and US export control laws, as well as Irish legislation. Either party to the agreement may terminate the aforementioned agreement if either party has committed a material or indeed persistent breach of the agreement, or the other becomes insolvent, ceases trading, or is unable to pay arising debts.
13. Force Majeure: In the event of circumstances beyond CompuTron Technology Services control, we are not liable for delays in performance and completion. CompuTron Technology Services will exercise a time extension for performance in the following situations: strikes, fire, war, acts of terror, shortages in stock, exchange fluctuations, currency shortages, riots, violent disorder, shortage in transportation, governmental or regulatory action, natural disasters, or shortages or delays in deliveries from suppliers or manufacturers or any other event that causes the same result. Either party can terminate the agreement for sale without compensation after two months or any time thereafter.
14. Disputes: Disputes arising between CompuTron Technology Services and the customer shall be sought to be solved amicably and should it fail to be solved in this manner, each of the parties can take the case to the relevant court of law.
15. Alterations: CompuTron Technology Services reserves the right to change the terms and conditions listed herein, as a result of changes in legislation, or other extenuating factors occurring.
16. Jurisdiction: Irish legislation and the jurisdiction of the Irish courts apply to this agreement.
17. Agreement: By ordering from CompuTron Technology Services, you are deemed to have accepted the terms and conditions herein. If any part of this agreement is found to be invalid or unenforceable by a court, such a provision is entirely severable, and the rest of the document remains unaffected.
